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How We Work for CCTV System  | UltimoHD singapore

At UltimoHD, we have our professional in-house trained and professional aftersales team to ensure that all your concern will be answered.
Asking for quotation
Industry Standard: If you need a quotation for CCTV all you need to do is call them, tell them what you need and they will send the quotation to your email.  This might result on unnecessary add-ons that can lead to over quote in their proposal.
Working with UltimoHD: At UltimoHD, we wanted to ensure that we won’t over quote you on the price that we are going to provide to you. Once you called us for a quotation, we are going to set-up an appointment for on-site consultation, after the consultation that is the only time that we are going to send you the quotation. The result, our price will be based on what you only need.
The Consultation
Industry Standard: For them, the most important is close the deal and propose you even unnecessary stuffs to be installed to your place to meet their quota.
Working with UltimoHD: At UltimoHD, we have our trained and professional consultant. It is our practice to quote you based on what you only need and promises you the provide you the most cost-effective solution to your system.
Cleanliness During the Installation Process
Industry Standard: During the installation, their team will go to your place and upon arrival they will anyhow install the system without minding the cleanliness of the surrounding. Once they leave, they will leave your place with a lot of debris / dirt.
Working with UltimoHD: At UltimoHD, cleanliness is very important. Before our team do the installation. We are going to cover your things and we have our UltimoHD Mat to ensure that all the stuffs of our installer will not go beyond the mat.
Industry Standard: Most of the companies they don’t care about the privacy of their customer / clients. They sometimes share some of the most important information to their customer.
Working with UltimoHD: At UltimoHD, All of our staffs signed a disclosure agreement that any information that they gather from our customer / clients, we keep it as confidential. Also, We are going to let our customer to sign an agreement as an assurance that we are not going to share any confidential information about them.
Installation Speed
Industry Standard: Every time they do the adjustment for the camera, their team need to go up and down the ladder to see if the viewing angle of the camera is good enough and in order for you to show if that is the angle you want, they need to connect it to their computer. This is very time-consuming.
Working with UltimoHD: At UltimoHD, we are using one of the most advance gadget in CCTV industry, the CCTV tester. This will save a lot of time. All we need to do is connect the tester to the camera and you can easily see the angle of the camera on the screen of the CCTV tester.
Aftersales support
Industry Standard: Most of them after closing the deal they don’t mind on your concern or sometimes after the getting the payment. It will very hard to call them and sometimes they cannot address your concern properly.
At UltimoHD: At UltimoHD, all of our clients are valuable to us. We have our professional in-house trained and professional aftersales team to ensure that all your concern will be answered.
Asset Management
Industry Standard: They will extract the information of your system by checking with the sales team then the sales team will check their record, if they don’t have they will check with their billing department.
At UltimoHD:  With the help of Asset Management connecting with our aftersales or sales team will be just a click a way. All you need to do is scan the barcode that we pasted in your system, scan it and all the important information for your system will be there. This information will be sent immediately to the respective team to address your problem easily.
Looking for a Security Solution Specialist in Singapore is very easy, all you need to do is just google it and a list of them will pop-out your screen but have you ever see their difference? Probably not. Because you are only looking to their products but not on the service that they are providing to their customer.
We at UltimoHD, bringing you world-class service from installation up to aftersales support. Hassle-free, cleanliness guaranteed and prompt aftersales support is one of our main advantage.
How We Work | UltimoHD
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